Frequently Asked Questions
How do I place an order?
Holiday pre-sale cookies are available under the "Shop Cookies" tab.
To place a custom order, click "Custom Order Request Form" and you will be redirected to the order form. This form can be used for cookies, cakes and cupcakes. Once I receive your request, I will check my calendar and let you know if I have the date available as send a quote for your order.
How much are your cookies?
Click on the "Cookie Prices" tab to be taken to our pricing menu.
How soon do I need to place my order?
I typically open my calendar up 3 months at a time and tend to book quickly. I need at least 2 weeks notice to book a custom order. If an order is placed within one week of the event and I am available, a 25% rush fee will be added to the total.
Do you offer refunds?
I am able to offer a full refund if an order is canceled at least two weeks before the pick up date. Refunds are not available on holiday pre-orders or any cookies that are already made.
I have food allergies. What do I need to know?
Unfortunately, I do not offer gluten free items at this time. Some items are made with almond products but I can leave them out if you have nut allergies. Please make a note of this on your order form. I bake out of a kitchen that processes gluten, wheat, nut and dairy products.
You are booked on my event date. What do I do now?
Let's look at another date! My cookies freeze really well! To freeze your cookies, place them in a freezer bag or freezer safe container. It's best to stand them on their sides if possible but they can be gently stacked in single layers if needed.
I prefer to bag them and then put them inside a container to protect from accidental crushing! If your cookies are bagged and packaged in a box, you can place that directly in the freezer.
When ready to use, thaw in the container and bags at ROOM TEMPERATURE for several hours. DO NOT open the container or bag until they are completely thawed. Never thaw in the refrigerator. Condensation can ruin the icing.